STORE POLICY
Shipping
Effective and last updated: September 25, 2026
Where we ship
HermanaCo currently ships to valid addresses within the United States. Free standard U.S. shipping applies to qualifying merchandise orders over $75 after discounts and before taxes.
Processing and delivery estimates
Orders are generally prepared within two to five business days, excluding weekends and holidays. Delivery time begins after the carrier receives the package and is an estimate, not a guarantee. High-volume periods, carrier delays, weather, or address issues may extend delivery.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction. Once an order has entered fulfillment or shipped, we may be unable to change or redirect it. Additional shipping costs caused by an incorrect address may be charged to the customer.
Tracking and delivery
When tracking is available, it will be sent using the contact information provided with the order. A carrier scan showing delivery does not always mean the package was handed directly to the recipient; please check the delivery location, household members, and carrier notices first.
Lost or damaged packages
If tracking does not update for an unusual period or your package arrives damaged, contact us promptly with your order number. Keep the packaging and take photographs of visible damage. We will assist with the carrier process and determine the appropriate remedy based on the circumstances and applicable law.