Returns & Exchanges

Exchange conditions

To qualify, an item must be unworn, unused, undamaged, and returned with its original packaging, tags, and proof of purchase. Contact us within the seven-day period before sending anything back. Unauthorized returns may be refused.

Approved exchanges may be made for an item of equal value. If you choose a higher-priced item, you must pay the difference. If you choose a lower-priced item, the remaining balance will be issued as store credit rather than a refund.

Items that cannot be exchanged

• Customized or personalized items received as ordered
• Items marked final sale, as-is, or nonexchangeable before purchase
• Items that have been worn, used, altered, damaged, or returned without original packaging
• Hygiene-sensitive merchandise identified as nonexchangeable on its product page

Damaged, defective, or incorrect items

Inspect your order promptly. If an item arrives damaged, defective, or different from what you ordered, email us within seven days with your order number and clear photographs. We will review the issue and, when confirmed, arrange an appropriate replacement or other remedy required by law.

Return shipping

Customers are responsible for exchange shipping costs unless HermanaCo sent an incorrect item or the item arrived damaged or defective. Original shipping charges are not refundable. We recommend using tracked shipping because HermanaCo is not responsible for exchange packages lost before delivery to us.