Privacy Policy

Information we collect

We may collect information you provide, including your name, email address, telephone number, billing and shipping details, account information, order history, communications, exchange requests, and marketing preferences. Payment-card information is handled by the payment processor used at checkout and is not intended to be stored directly by HermanaCo.

When you visit the site, we may automatically receive limited technical and usage information such as a session identifier, page path, referrer, browser or device information, and visit time. The site may use cookies or local storage to support sessions, remember preferences, measure visits, and operate account or checkout features.

How we use information

• Provide the storefront, accounts, checkout, fulfillment, exchanges, and customer support
• Process and document orders and maintain inventory and business records
• Secure the site, prevent misuse, and troubleshoot performance
• Measure site traffic and improve products and customer experience
• Send marketing only when you have opted in, with an unsubscribe option
• Meet legal, tax, accounting, and regulatory obligations

How information may be shared

We may share information with service providers that help operate the business, such as website hosting, payment processing, shipping, email, customer support, analytics, security, accounting, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not currently sell personal information or share it for cross-context behavioral advertising.

Your choices and requests

You may unsubscribe from promotional email using the link in the message. You may also ask to access, correct, or delete information associated with you by emailing us. We may need to verify your identity and may retain information when required for orders, fraud prevention, taxes, disputes, or other legal obligations. Additional rights may apply depending on where you live and which privacy laws apply to HermanaCo.

Tracking signals and third parties

HermanaCo does not currently track visitors across unrelated websites for targeted advertising. Because there is no universal standard for browser “Do Not Track” signals, the site does not separately respond to those signals. Where legally required and technically applicable, we will honor recognized opt-out preference signals. Service providers may collect information as needed to provide their services under their own notices.

Retention, security, and children

We retain information only as reasonably needed for the purposes above and applicable legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. This site is not directed to children under 13, and we do not knowingly collect their personal information.

Policy changes

We may update this policy as the business or legal requirements change. Material changes will be posted on this page with a revised effective date and, when appropriate, an additional notice.